Privacy Policy

Last updated: October 2026

1. Who we are

Morgan Jupe Ltd (“Morgan Jupe”, “we”, “us” or “our”) operates a property-rental business offering accommodation in France, including in Morzine and Saint-Malo, and operates the website www.morganjupe.co.uk.

Our registered office is:

Morgan Jupe Limited

12 Cathedral Road

Cardiff

CF11 9LJ

United Kingdom

Company number: 08092056

Email: info@morganjupe.co.uk

This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, enquire about a property, make or manage a booking, stay at one of our properties, or otherwise communicate with us.

We process personal information in accordance with applicable data protection legislation, including the UK

General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and, where applicable, the EU

General Data Protection Regulation (EU GDPR) and relevant French law.

2. The information we collect

The information we collect depends on how you interact with us. It may include the following.

Enquiries and communications

When you contact us through our website, by email, telephone or another channel, we may collect your name, email address, telephone number, enquiry details and any other information you choose to provide.

We may also retain correspondence and records of communications relating to your enquiry or booking.

Bookings and stays

If you make or manage a booking, we may collect information such as:

Your name and contact details.
The names and relevant contact details of other members of your travelling group.
Property, booking and travel dates.
The number of guests and relevant information about the stay.
Payment status, amounts due and payment records.
Information needed to arrange check-in, provide access, communicate practical instructions or manage your stay.
Information about requests, incidents, complaints or other matters relating to the booking.

Where required by French law, we also collect the information necessary to complete the fiche individuelle de police for applicable guests staying in our French furnished holiday accommodation. Further details are provided in section 7.

Please do not send us sensitive personal information unless it is genuinely necessary for your request or booking.

Website and technical information

When you visit our website, technical information may be collected automatically, including your IP address, browser and device information, pages visited, referral source, approximate location derived from technical information and information about how you use the website.

We use Wix as our website platform and Wix Analytics to understand website traffic and improve our website. The information collected depends on the features enabled and your cookie consent choices.

Information from third parties

We may receive personal information from booking platforms, including Airbnb, payment providers, local property managers or other people involved in arranging and managing a stay.

Where you make a booking through a third-party platform, that platform may collect and process your information under its own privacy policy as well as sharing relevant information with us to manage your booking.

3. How we use your information

We use personal information for the following purposes:

Responding to enquiries and providing information about our properties.
Managing booking requests, confirming reservations and administering payments.
Communicating with guests before, during and after their stay.
Arranging access, check-in, cleaning, maintenance and other practical services.
Complying with applicable legal obligations, including French guest-registration requirements.
Maintaining booking, accounting and financial records.
Handling complaints, disputes, insurance matters and legal claims.
Operating, maintaining, securing and improving our website.
Understanding website traffic and performance through Wix Analytics, subject to applicable consent requirements.
Sending marketing communications where we are legally permitted to do so.
Protecting our business, guests, properties and legal rights.

We only use personal information for purposes that are relevant to our business and compatible with applicable data protection law.

4. Our lawful bases for processing

We must have a lawful basis for processing personal information. Depending on the circumstances, we rely on one or more of the following:

Contract. Processing is necessary to respond to a booking request, enter into or perform a booking agreement, administer a stay or take steps requested by you before entering into a contract.

Legal obligation. Processing is necessary to comply with applicable legal requirements, including accounting and tax obligations and, where applicable, French guest-registration requirements.

Legitimate interests. Processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests. These interests may include managing our properties and bookings, communicating with guests, maintaining records, improving our services, protecting our business and handling disputes.

Consent. Where required by law, we rely on your consent, for example for certain non-essential cookies and analytics technologies or for marketing communications where another lawful permission does not apply. You can withdraw consent at any time, although this does not affect processing already carried out lawfully.

Where we need certain information to fulfil a booking or comply with the law, failure to provide it may mean we cannot confirm or properly administer your booking.

5. Marketing communications

We may send occasional seasonal updates, property news and offers to people who have subscribed to our mailing list or who are otherwise eligible to receive our marketing communications.

We use HubSpot to manage our email-marketing contacts and campaigns.

We will only send electronic marketing where we have an appropriate lawful basis and have complied with applicable marketing rules. Being a previous guest does not, by itself, mean that we can automatically send you marketing emails. Where we rely on an existing-customer exception, we will do so only when its legal conditions are met.

You can unsubscribe at any time by using the unsubscribe link in a marketing email or by contacting us at info@morganjupe.co.uk. We will stop sending the relevant marketing communications, although we may retain a minimal record of your opt-out to ensure that we respect your choice.

Unsubscribing from marketing will not stop essential communications about an existing enquiry, booking or stay.

6. Cookies, analytics and similar technologies

Our website uses Wix as its hosting and website platform. Wix and the features enabled on our website may use cookies and similar technologies for essential functions, security, performance, preferences and analytics.

We use Wix Analytics to understand how visitors use our website and to help us improve its content and performance. We do not currently use Google Analytics on the website. If we introduce additional analytics or tracking services, we will update our privacy and cookie information where appropriate.

Our website uses a cookie-consent banner that allows visitors to manage their preferences for non-essential cookies and similar technologies. Where consent is required by law, non-essential cookies and tracking technologies will not be used until you have given your consent. Strictly necessary cookies may be used where necessary to operate the website, provide services you request or maintain security.

You can change or withdraw your cookie consent through the cookie settings made available on our website. You can also manage cookies through your browser settings, although disabling certain cookies may affect website functionality.

The cookies and similar technologies used may change as we update our website or its features. We will keep our cookie information under review and update it when necessary.

7. French guest-registration requirements

French law requires the operator of applicable furnished tourist accommodation to have a fiche individuelle de police completed for guests who are not French nationals, including guests who are nationals of other EU countries.

Where this requirement applies to a stay at one of our French properties, we collect the information required by law. This may include the guest’s name and first names, date and place of birth, nationality, usual home address, telephone number, email address, arrival date and expected departure date.

The form must be completed and signed by each applicable guest. Details of children under 15 may be included on an accompanying adult’s form where permitted by law.

We process this information to comply with our legal obligations under French law. Completed forms are retained for six months and provided to the French police or gendarmerie only where requested in accordance with the law. They are not routinely shared with other parties.

We do not routinely retain copies of passports or identity cards for this purpose. Where necessary, we may ask a guest to present an identity document to verify information required by law.

Guests are entitled to information about, and access to and rectification of, their personal information as provided by applicable law. The specific rights available in relation to these statutory forms are governed by the relevant French rules.

8. Who we share information with

We may share personal information with third parties where necessary for the purposes described in this policy, including:

Website and technology providers: Wix and providers of services used to operate, maintain and secure our website.
Email-marketing provider: HubSpot, to manage mailing-list contacts and send marketing communications.
Booking platforms: services such as Airbnb where a booking is made or managed through that platform.
Payment providers: Stripe and other relevant payment services, as well as banks involved in processing bank transfers.
Local property managers: relevant guest, booking and contact information needed to coordinate and manage a stay.
Cleaners and maintenance providers: limited practical information necessary to prepare, clean, maintain or service a property.
Professional advisers: accountants, legal advisers, insurers and other professional service providers where necessary.
Authorities and regulators: public authorities, including the French police or gendarmerie where legally required or requested under applicable law.

We do not routinely share guest information with property owners for their own purposes. If a particular arrangement requires additional sharing, we will assess the relevant legal basis and provide information where required.

We require service providers who process personal information on our behalf to handle it appropriately and protect it in accordance with applicable law.

We may also disclose personal information in connection with a sale, restructuring or transfer of our business, where lawful and subject to appropriate safeguards.

9. International transfers

Some of our service providers may process personal information in countries outside the United Kingdom or the European Economic Area, depending on the services used and their arrangements.

Where personal information is transferred internationally, we will take steps required by applicable data protection law. These may include relying on an adequacy decision or using appropriate safeguards, such as approved contractual clauses, where necessary.

You can contact us using the details in section 15 if you would like further information about relevant safeguards.

10. How long we keep information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to meet legal, accounting, tax and reporting requirements and to establish or defend legal claims.

Different categories of information may be retained for different periods:

Booking and financial records: retained in line with applicable legal requirements and our accountant’s advice.
Enquiries and booking correspondence: retained for as long as reasonably necessary to manage the enquiry or booking, maintain appropriate business records and deal with any subsequent issues or claims.
Guest contact details: reviewed periodically and retained only while there is a reasonable business or legal need to keep them.
Marketing contacts: retained until you unsubscribe or we otherwise determine that the contact should no longer be used for marketing, subject to any limited records needed to respect opt-outs.
French police registration forms: retained for six months, as required by the relevant French rules.

We will review our retention practices periodically. Where information is no longer needed, we will securely delete it or anonymise it where appropriate, unless we are legally required or otherwise permitted to retain it.

11. How we protect information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Access to guest information is limited to people and service providers who need it for relevant business, operational or legal purposes. We use appropriate measures to protect the records we hold, including records stored in email, spreadsheets and our website systems.

However, no method of storing or transmitting information is completely secure, and we cannot guarantee absolute security.

12. Your data protection rights

Depending on the circumstances and the applicable law, you may have the right to:

Request access to personal information we hold about you.
Ask us to correct inaccurate or incomplete information.
Request deletion of your personal information.
Request that we restrict how we process your information.
Object to processing based on legitimate interests.
Receive certain information in a portable format.
Withdraw consent where we rely on consent.
Object to direct marketing at any time.

These rights are subject to legal conditions and exceptions. For example, we may need to retain certain information to comply with legal obligations or establish, exercise or defend legal claims.

To exercise your rights, contact us at info@morganjupe.co.uk. We may need to verify your identity before responding.

You also have the right to complain to a relevant data protection authority. In the UK, this is the Information Commissioner's Office (ICO), which can be contacted through ico.org.uk. Where EU or French data protection rules apply, you may also have the right to complain to the relevant supervisory authority, including the French data protection authority, the CNIL.

We encourage you to contact us first so that we can try to resolve any concerns.

13. Children's information

We may collect information about children when necessary to manage a family booking or comply with applicable legal requirements, including the French guest-registration rules described in section 7.

We do not knowingly collect children's personal information through our website for unrelated purposes. Where information about children is provided to us, it should be limited to what is reasonably necessary for the booking, stay or legal obligation.

14. Third-party websites and services

Our website may contain links to third-party websites or services, including booking platforms and social media services. If you follow those links, your use of the relevant service is governed by that provider’s own terms and privacy policy.

We are not responsible for the privacy practices or content of third-party websites that we do not control.

15. Contact us

If you have questions about this Privacy Policy, how we use personal information or wish to exercise your data protection rights, please contact: