PROPERTY RENTAL
TERMS & CONDITIONS

Last updated: October 2026

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These Terms and Conditions, together with the Booking Request Form and Booking Confirmation, form the basis of your contract with Morgan Jupe Limited.

Morgan Jupe Limited is a company registered in England and Wales (Company Number 08092056), with its registered office at 12 Cathedral Road, Cardiff, CF11 9LJ. The company also operates through a registered branch in France.

In these Terms and Conditions, “Morgan Jupe”, “we”, “us” and “our” refer to Morgan Jupe Limited.

We refer to the person making the booking as the “Group Leader”. We refer to each person included in the booking, including the Group Leader where they are staying at the property, as a "Guest". We refer collectively to the Group Leader and all Guests as the "Group". References to “you” and “your” mean the Group Leader.

By making a booking, you act as Group Leader and confirm that you are authorised to make the booking on behalf of everyone in the Group. You must be at least 18 years old.

As Group Leader, you confirm on behalf of the Group that:

• You have read and agree to these Terms and Conditions.

• You have made all members of the Group aware of these Terms and Conditions.

• You have provided accurate information to the best of your knowledge.

• You accept responsibility for payments due under the booking.

• You will provide the names of all Guests and their ages where they are under 18 on the arrival date.

• You will provide any further information about Guests reasonably required for the booking or to meet legal obligations.

• You will notify us of any proposed change of Group Leader, which requires our prior written agreement.

Our business is principally the rental of self-catered holiday accommodation. We may also provide or arrange additional services, as described in Section 5.

These Terms and Conditions apply to bookings made directly with Morgan Jupe. Where accommodation is booked through a third-party platform, the platform's own terms may also apply. If there is a conflict between those terms and ours, we will clarify which terms apply to the relevant aspect of the booking.

1. Making a booking

Bookings may be made subject to availability and our acceptance.

To make a booking, you must:

• Check availability with us.

• Complete and submit our online Booking Request Form.

• Pay the required initial payment, as advised by us.

We will issue a Booking Confirmation once we have received your completed Booking Request Form and the required payment, and have accepted the booking.

A booking is confirmed when:

• We have received your completed Booking Request Form.

• We have received cleared funds for the required initial payment.

• We have issued a Booking Confirmation.

Once the Booking Confirmation has been issued, a contract exists between you and Morgan Jupe. You are responsible for ensuring that all payments are made by the due dates set out in the Booking Confirmation and these Terms and Conditions.

If you fail to make a payment when due, we may take action in accordance with these Terms and Conditions, including cancelling the booking where appropriate.

2. Booking types

We offer two booking types: Standard Bookings and Flexible Bookings. These have different prices and cancellation terms, as explained in Section 7.

The booking type must be selected and agreed at the time of booking. Once confirmed, a Standard Booking cannot be upgraded to Flexible, and a Flexible Booking cannot be downgraded to Standard.

The Booking Confirmation will identify the booking type selected.

3. Prices, payments and tourist tax

3.1 Property rental price

The property rental price will be confirmed to you before the booking is made and will be shown on your Booking Confirmation.

Our prices are normally quoted in pounds sterling (GBP). Unless otherwise stated, the property rental price is for self-catered accommodation and includes:

• Use of the accommodation for the confirmed dates.

• Use of our bed linen and towels.

• End-of-stay cleaning.

• Utilities, including electricity, water and internet, subject to reasonable domestic use.

The property rental price does not include additional services unless these are expressly included in your Booking Confirmation. It does not include flights, airport transfers, taxis, travel insurance or other travel arrangements.

Unless otherwise stated, the property rental price for exclusive use of a property does not change according to the size of the Group, provided the maximum occupancy is not exceeded.

3.2 Payments

Payment may be made by bank transfer or debit or credit card. Bank details will be provided on request.

We do not normally charge a fee for payments made by debit or credit card. Where a payment method or card type may lawfully be subject to a processing fee, we reserve the right to charge a reasonable fee reflecting the cost of processing that payment. Any such fee will be notified to you before payment.

You are responsible for any charges imposed by your bank or card issuer.

3.3 Payment schedule

The payment schedule depends on how far in advance the booking is made.

Advance Bookings

An Advance Booking is a booking made at least 70 days before the arrival date.

The property rental price is payable as follows:

• 25% on booking.

• A further 25% at least 70 days before arrival.

• The remaining 50% at least 28 days before arrival.

Where a booking is made exactly 70 days before arrival, the first two instalments are both due immediately.

Short Notice Bookings

A Short Notice Booking is made fewer than 70 days but more than 28 days before arrival.

The property rental price is payable as follows:

• 50% on booking.

• The remaining 50% at least 28 days before arrival.

Where a booking is made 29 days before arrival, the remaining balance is due the following day.

Last Minute Bookings

A Last Minute Booking is made 28 days or fewer before arrival. The full property rental price is payable on booking.

You may pay the full property rental price earlier than the due dates if you prefer.

3.4 Late Payment

You must ensure that all payments are received by us in cleared funds by the relevant due dates set out in the Booking Confirmation and these Terms and Conditions.

If a payment is not received by its due date, we may contact you to request immediate payment and give you a reasonable opportunity to remedy the missed payment.

If the payment remains outstanding, we may:

• Charge any reasonable bank or payment-provider fees incurred as a direct result of the late or failed payment.

• Use the card authority provided under Section 6 to collect any outstanding amount properly due.

• Suspend the provision of any additional services that have not yet been supplied.

• Where the failure is not remedied within a reasonable period, cancel the booking in accordance with these Terms and Conditions and applicable law.

If a booking is cancelled because of non-payment, the cancellation will be treated in accordance with the applicable cancellation provisions in Section 7, taking account of the circumstances and any rights you may have under applicable law.

You must contact us promptly if you anticipate difficulty meeting a payment deadline. We may, at our discretion, agree to an alternative payment arrangement, but any such arrangement must be confirmed by us in writing.

3.5 Admin fee

An admin fee of £80 applies to each booking. It is charged separately from the property rental price and is non-refundable, except where required by law or expressly agreed by us in writing.

3.6 Tourist tax (taxe de séjour)

French local authorities may charge a tourist tax known as taxe de séjour. We collect this tax where required to do so and pass it to the relevant authority.

The amount varies according to the local authority, property classification, accommodation price, number of Guests and length of stay. Exemptions may apply, including for children under 18.

The applicable tourist tax will be calculated in accordance with the rules and rates in force for the property and dates of your stay. It is charged separately from the property rental price and admin fee.

You authorise us to collect the tourist tax as part of the booking or during your stay, as applicable.

3.7 Currency conversion

When we agree to accept payment in a currency different from the currency in which the amount is quoted, we will confirm the exchange rate to be used. This will normally be based on the prevailing mid-market rate, such as the rate displayed by XE.com.

Any exchange rate quoted by us will normally remain valid for 24 hours. If payment is made after that period, we may need to recalculate the amount to reflect currency movements.

You are responsible for any reasonable commission or expenses incurred by us in receiving or converting a payment in a different currency. You are also responsible for any charges incurred by our bank as a result of your payment being made in a currency other than the currency requested.

We maintain bank accounts in GBP and EUR. If you pay into an account in the wrong currency and we incur charges as a result, we may pass those charges on to you.

3.8 Surcharges

In exceptional circumstances, we may need to increase the property rental price after a booking has been confirmed, for example because of significant changes in taxes or other costs directly affecting the accommodation.

We will absorb any increase up to 5% of the original property rental price. You will only be responsible for the amount of any increase that exceeds 5% of the original property rental price.

If the total increase is more than 5% of the original property rental price, you may cancel the booking and receive a refund of the amounts paid towards the property rental price. You must exercise this right within 14 days of receiving written notice of the increase.

We may, where appropriate and available, offer alternative accommodation at no additional property rental cost.

Nothing in this clause affects any rights you may have under applicable law.

4. Voluntary seven-day cancellation period

For Advance Bookings, as detailed in Section 3.3, we offer a voluntary seven-day cancellation period beginning on the day after the booking date.

If you wish to cancel during this period, you must notify us in writing.

Where a booking is cancelled within this period, we will refund payments made towards the property rental price and any tourist tax paid. The admin fee is non-refundable, except where required by law.

Refunds will normally be made using the original payment method. Once the cancellation has been accepted, the accommodation will be released for resale.

This voluntary cancellation period is separate from, and does not replace, the cancellation options described in Section 7.

5. Additional services

5.1 Services provided by Morgan Jupe

In addition to accommodation, we may provide or arrange additional services during your stay. These may include housekeeping, provisions or other hospitality and concierge services.

The availability, scope and price of any additional service will be confirmed separately. Prices may be quoted in euros (EUR) and will be confirmed to you before you commit to the service.

Any additional services that we agree to provide will be confirmed in writing. Once confirmed, you will be responsible for the agreed cost. Cancellation or amendment of these services may be subject to separate terms, which will be explained when the service is booked.

Non-payment for additional services provided by us may be recovered using the card authority described in Section 6.

5.2 Third-party services, recommendations and reservations

We may recommend independent providers or assist with arranging services supplied by third parties. These may include catering, airport transfers, taxis, equipment hire, ski tuition, childcare, beauty treatments, restaurants, sports activities and excursions.

At your request, we may also purchase products or make reservations on your behalf. These may include lift passes, groceries, equipment hire and restaurant bookings.

Where we make a recommendation, purchase or reservation on your behalf, we will explain the relevant arrangements. Unless we expressly agree otherwise in writing, the service or product is supplied by the relevant third party, not by Morgan Jupe. The third party's own terms and conditions may apply.

You remain responsible for the cost of any third-party products or services that you ask us to arrange or purchase on your behalf. We will explain any charges and payment arrangements before confirming the purchase or reservation.

The legal responsibilities applying to any travel services we arrange will depend on the nature of the arrangements and applicable law. Nothing in this section is intended to exclude any responsibility that we may have under applicable package travel or consumer protection legislation.

6. Card authority, security bond and damage

6.1 Card authority is required for every booking

As a condition of every booking, the Group Leader must provide valid debit or credit card details registered in their name. The card details must be provided when requested by us and, in all cases, before arrival at the property.

By providing the card details, you confirm that you are authorised to use the card and authorise Morgan Jupe to use the card details to collect amounts properly due under the booking and these Terms and Conditions.

The card authority is our normal means of protection against damage, loss and other outstanding charges. It does not mean that we routinely take a prepaid security bond.

6.2 Storage and use of card details

Card details will be processed and stored using a secure third-party payment provider. We will use a provider that applies appropriate payment-card security standards, including PCI DSS compliance where applicable.

We do not intend to retain full card details on our own systems. The card provider may retain a secure card reference or token that allows us to request further payments in accordance with the authority you have given.

You authorise us to use the card details provided for:

• Any outstanding balance or invoice relating to the booking.

• Damage to, or loss of, the property, its contents, fixtures, fittings or equipment.

• Missing items, including keys, access cards and parking fobs.

• Additional cleaning, repairs, replacements and call-out costs for which the Group is responsible.

• Tourist tax and other agreed charges.

• Additional services, products or provisions supplied by us or purchased on your behalf.

• Reasonable postage or delivery costs for returning lost property.

• Electricity consumed through unauthorised or improper use of the property's electricity supply, including unauthorised electric vehicle charging.

• Any other amount properly due under these Terms and Conditions.

We will normally explain the reason for a proposed charge and provide an invoice or breakdown. Where it is not reasonably practicable to discuss a charge in advance, we may process it and provide an explanation afterwards.

You must ensure that the card remains valid and that sufficient funds or credit are available. If the card expires, is cancelled or becomes invalid, you must provide replacement details promptly when requested.

Failure to provide valid card details, or to provide replacement details when reasonably requested, may constitute a breach of these Terms and Conditions. We may suspend or cancel the booking where the failure is not remedied within a reasonable period, subject to applicable law and the cancellation provisions of these Terms and Conditions.

6.3 Damage and loss

The Group is responsible for loss of or damage to the property, its contents, fixtures, fittings and equipment caused by any member of the Group or anyone for whom the Group is responsible. This includes accidental and deliberate damage, breakages, missing items and damage arising from misuse of facilities or failure to follow property instructions.

Accidental damage to property and contents may not be covered by the property's insurance. You should therefore ensure that your travel insurance includes appropriate personal liability and accidental damage cover.

Where damage or loss occurs, we may charge the reasonable cost of repair, cleaning or replacement, as appropriate. We will take account of the nature of the damage and the reasonable cost of putting it right. We will provide an explanation and breakdown of the amount charged.

Standard charges for particular items or circumstances

• Standard key: €50.

• Security key: €150.

• Door-entry or parking barrier fob: €250.

• Replacement lock barrel and key set where lost keys are considered compromised: €750.

• Replacement or refill of a fire extinguisher: €350.

• Replacement radiator or towel rail where staining cannot be removed: €900.

• Hot tub cover: €1,000.

• Television: €850.

• Induction hob: €900.

Additional cleaning, repair and administration charges

• Additional cleaning: €50 per hour.

• General handyman work: €50 per hour.

• Specialist repair work: €75 per hour.

• Administrative time spent arranging repairs or replacements: €90 per hour.

• Hot tub deep cleaning and refill following contamination: €400.

• Additional call-out charge, where applicable: €50.

Unless otherwise stated, the amounts shown include any applicable TVA.

These examples are provided as guidance and are not an exhaustive list or an automatic penalty tariff. Where the actual reasonable cost of repair or replacement differs, we may charge the amount properly incurred.

For replacements, this may include the cost of the replacement item and reasonable costs of sourcing and installing it. For repairs, this may include the reasonable cost of returning the damaged item or area to its previous condition.

6.4 Damage notifications and disputes

We will normally endeavour to discuss damage or loss with the Group Leader before processing a charge. However, this may not always be practicable, particularly where the damage is identified after departure or requires further investigation.

If you wish to dispute a charge, you should contact us at sales@morganjupe.co.uk, explaining the reason for the dispute. We will review the matter and aim to respond within seven days. This period may be extended where further investigation, quotations or repair work is required.

Where a charge is made in euros but payment is collected in pounds sterling, any currency conversion will be made in accordance with the currency conversion provisions in Section 3.

We will remove or cease to retain the card authority when reasonably requested, once the Group has departed, all outstanding charges have been settled and there are no pending damage investigations or other outstanding matters for which the Group may be liable.

6.5 Prepaid security bond

In certain circumstances, we may require an additional prepaid security bond. This may be appropriate for particular bookings, including some corporate or larger group bookings.

Unless otherwise agreed in writing, the security bond will not exceed £2,500 GBP. The amount, payment method and due date will be notified to you in advance.

The security bond is separate from, and additional to, the card authority required under Section 6.1.

We may use the security bond to cover amounts for which the Group is liable under these Terms and Conditions, including damage, loss, additional cleaning and other outstanding charges. We will provide an explanation and breakdown of any deductions.

Any remaining balance will normally be returned within 14 days of departure, provided that the relevant checks have been completed. If further investigation is required, we will notify you of the reason for the delay and the expected timescale.

If a required security bond is not paid by the stated due date, we may treat this as a breach of the booking terms and take appropriate action, including cancellation in accordance with these Terms and Conditions and applicable law.

7. Cancellation and refunds

7.1 Cancellation by you

If you wish to cancel your booking, you must notify us in writing. The date on which we receive your written cancellation will be the Cancellation Date.

The cancellation terms depend on whether you have made a Standard Booking or a Flexible Booking.

The percentages below are calculated by reference to the property rental price, not the admin fee or tourist tax.

7.2 Standard Bookings

For Standard Bookings, if you cancel your booking, the payments already made towards the property rental price that were due and payable under the payment schedule at the date of cancellation will be non-refundable.

You will not be required to pay any further instalments of the property rental price that have not fallen due by the date of cancellation. Any amount you have voluntarily paid in excess of the instalments due at that date will be refunded.

For the avoidance of doubt, the amount retained by us will be limited to payments actually received towards the property rental price that were due and payable under the payment schedule at the time of cancellation. Any instalments that had not yet fallen due will not become payable as a result of the cancellation.

The admin fee remains non-refundable, except where required by law.

Any tourist tax paid in advance will be refunded where it is not due or payable as a result of the cancellation.

Nothing in this section affects our right to recover any payment that was already due and outstanding at the Cancellation Date.

7.3 Flexible Bookings

You may cancel a Flexible Booking for any reason up to 14 days before arrival. You may choose either a partial refund or booking credit, as set out below.

Partial refund

The refund will be the amount paid to date towards the property rental price, less 25% of the total property rental price. The amount paid to date is calculated at the Cancellation Date. If this calculation results in zero or a negative amount, no refund will be payable.

Booking credit

You will receive booking credit for the full amount paid to date towards the property rental price. The amount paid to date is calculated at the Cancellation Date. Booking credit is valid for 18 months from the originally planned arrival date.

The admin fee is non-refundable, except where required by law.

Any tourist tax paid in advance will be refunded where it is not due or payable as a result of the cancellation.

Cancellations made fewer than 14 days before arrival are not eligible for a refund or booking credit under this Flexible Booking policy.

7.4 Booking credit

Where you choose booking credit, it may be used, subject to availability, to:

• Rebook the same property for different dates.

• Book a different property managed by Morgan Jupe.

If the property rental price of the new booking is less than the available credit, the remaining balance may be retained as credit and used towards another booking within the original 18-month validity period.

Credit is not redeemable for cash and any unused balance will expire at the end of the validity period.

7.5 Refund arrangements

Where a refund is due, it will normally be processed within 14 days of the Cancellation Date.

Refunds will be made using the original payment method wherever possible. If repayment is to be made by bank transfer, you must provide the relevant bank details.

7.6 Cancellation by us

In exceptional circumstances, we may need to cancel a booking because of operational difficulties, such as the property becoming unavailable.

Where we cancel a booking for reasons within our control, we will refund all amounts paid in respect of the booking, including the admin fee.

Where we cancel within the 28 days immediately before arrival for reasons within our control, we will also pay compensation of £50 per person in the Group.

Where cancellation results from an event beyond our reasonable control, Section 17 will apply.

7.7 Additional services and third-party arrangements

Cancellation or amendment of the accommodation booking does not automatically cancel additional services or third-party arrangements.

You remain responsible for cancelling any services booked directly with third parties and for any costs or cancellation charges imposed by those providers.

Where we have booked or purchased services on your behalf, we will explain any cancellation costs or refunds that may be available. These will depend on the relevant provider's terms and the circumstances.

We are not responsible for travel arrangements or other services independently booked by you, except to the extent required by law.

7.8 Events beyond your control

A cancellation because of personal circumstances, such as illness, a change of plans, cancelled flights or transport disruption, remains subject to the cancellation provisions in this section.

Events beyond the reasonable control of either party are dealt with separately in Section 17. Nothing in this section is intended to limit any rights or remedies available under applicable law.

8. Amendments to bookings

8.1 Changes requested by you

Bookings are not normally transferable to different properties or dates.

If you wish to change your booking, you must contact us in writing. We will consider the request but any amendment is subject to our agreement and availability.

A request to move to a different property or different dates may be treated as a new booking. We may agree to attempt to resell the original dates or property, but we cannot guarantee that this will be possible. Any refund or credit will be subject to the cancellation terms and any costs properly incurred.

A request to move a booking to a different summer or winter season will normally be treated as a cancellation of the original booking and a request for a new booking. The cancellation policy will apply.

Other changes, including changes to the size or composition of the Group, will be considered at our discretion and may result in additional charges.

8.2 Changes made by us

Occasionally, we may need to make changes to a booking because of circumstances affecting the property or its operation.

Where a change is necessary, we will notify you as soon as reasonably practicable and explain the available options. Where a change materially affects the accommodation or your booking, we will discuss an appropriate solution with you, taking account of the circumstances and applicable law.

Nothing in this section limits any rights you may have under consumer protection legislation.

9. Occupancy, arrivals and departures

9.1 Occupancy

The Group may occupy only the property or properties identified in the Booking Confirmation and only for the dates stated.

Only Guests named on the Booking Confirmation may stay at the property as part of the booking. The number of Guests must not exceed the number of Guests listed on the Booking Confirmation or the property's stated maximum occupancy, whichever is lower, unless we have agreed otherwise in writing.

You must provide the full names of all Guests and the ages of any Guests under 18 on the arrival date. We may request further information where reasonably required for the booking or to comply with legal obligations.

Visitors may be invited to the property, provided this is consistent with the property's house rules and maximum occupancy limits. Visitors must not use the property as their accommodation or otherwise occupy it in place of, or in addition to, the Guests included in the booking, unless we have expressly agreed otherwise in writing. Any proposed overnight visitors must be notified to us in advance and require our prior written agreement. 

Any agreed increase in the number of people staying at the property may be subject to an additional accommodation charge, which will be confirmed before the change is accepted. We may also recover reasonable costs arising from unauthorised additional occupancy or, in serious cases, unauthorised occupancy could result in termination of the stay.

The Group may not assign or transfer the booking to another person or group without our prior written agreement.

9.2 Third-party visitors and service providers

The Group must not allow unauthorised third-party service providers, including private chefs, massage or beauty therapists, childcare providers or other contractors, to enter or provide services at the property without our prior agreement.

We may require any third-party service provider who has not been approved by us to leave the property. Serious or repeated breaches may be treated as a breach of these Terms and Conditions.

9.3 Arrivals

The normal check-in time is from 17:00 on the arrival date.

We will make reasonable efforts to ensure that the property is ready for occupation by that time. Occasionally, cleaning, maintenance or changeover work may continue beyond the normal check-in time. We will keep you informed where possible.

Any request for early access must be agreed with us in advance and cannot be guaranteed.

You agree to provide an estimated arrival time and follow the check-in instructions supplied before arrival, and to notify us promptly if your arrival is delayed.

9.4 Departures

The normal check-out time is 10:00 on the departure date.

You must ensure that the property is vacated by this time and that keys and access devices are returned as instructed.

If the property is not vacated on time, we may recover reasonable additional costs or losses arising from the delay, including costs affecting subsequent guests or property operations.

10. Property facilities and house rules

10.1 General facilities

Properties may include facilities such as hot tubs, saunas, fireplaces, balconies, terraces, gardens and other equipment. Facilities vary between properties and will be described in the relevant property information.

Guests must use all facilities responsibly and follow any instructions, safety notices and property-specific policies provided by us or displayed at the property.

Children must be supervised by a responsible adult at all times, particularly when using hot tubs, saunas, swimming facilities, balconies, terraces, fireplaces or other potentially hazardous facilities.

Outdoor footwear, including ski boots, snowboard boots and hiking boots, must not be worn inside the property except in designated entrance or storage areas where provided. We recommend that Guests bring suitable indoor footwear or slippers.

Guests must not use abrasive cloths, sponges or cleaning products on surfaces where these may cause damage. Clothing and equipment must not be dried directly on radiators, towel rails or fireplaces unless the property instructions expressly permit this.

10.2 Pets

Unless we have expressly agreed otherwise in writing, pets are not permitted at the property. Where we agree to accept a pet, this must be confirmed in writing and may be subject to a pet charge and additional conditions.

10.3 Smoking and vaping

Smoking and vaping are not permitted inside the property or within one metre of doors or windows. Individual properties may impose additional restrictions.

10.4 Electric Vehicle Charging

Electric vehicles may only be charged at the property using a designated EV charging point, where one is provided, and in accordance with any instructions or restrictions notified to you.

Where a property does not have a designated EV charging point, you must obtain our prior written consent before attempting to charge an electric vehicle using the property's electricity supply.

For safety reasons, you must not use ordinary domestic sockets, extension leads, adaptors or portable charging equipment unless we have expressly authorised this in writing. Charging cables must not be routed through windows, doors or other openings, or across walkways, access routes or communal areas where they may create a hazard.

You are responsible for bringing any charging cable required to use an EV charging point, unless we have expressly confirmed that a suitable cable is provided. You must follow all instructions displayed at or supplied with the charging point and must not use any charging equipment that is damaged or unsuitable.

Any charges for using an EV charging point will be notified to you in advance and will be payable by you in accordance with the arrangements specified.

You will also be responsible for the reasonable cost of any damage, repairs, additional electricity consumed and other losses arising from unauthorised or improper charging.

10.5 General responsibilities

Some facilities may have specific operating instructions or restrictions. These form part of the booking requirements and must be followed by all Guests.

Guests use facilities at their own risk, subject always to any responsibilities or liabilities that cannot lawfully be excluded or limited.

Any damage caused by misuse, negligence or failure to follow instructions will be dealt with under Section 6.

11. Property descriptions and information

We make reasonable efforts to ensure that property descriptions, photographs, facilities, prices and other information published on our website are accurate and up to date.

Property information and photographs are intended to provide a fair representation of the accommodation. However, minor differences in furnishings, decoration, layout or equipment may occur.

Holiday rental properties are privately owned and may reflect the architecture, furnishings and personal choices of their owners. They may not have standards or categories that are directly comparable with accommodation in other countries.

Information on third-party websites and advertising platforms may not always be complete or up to date. Where there is a difference, you should refer to the property information and booking details confirmed for your booking.

We cannot guarantee that every facility or item of equipment will be available at all times. If a significant facility becomes unavailable, we will endeavour to inform you and discuss the position with you.

Nothing in this section excludes or limits any rights you may have where accommodation is not as described or where we have failed to meet our legal obligations.

12. Travel insurance and travel documents

12.1 Travel insurance

Morgan Jupe does not provide travel insurance. The property rental price does not include travel insurance.

We strongly recommend that you and all members of the Group have appropriate travel insurance in place for the duration of the trip.

Your insurance should include, as appropriate:

• Emergency medical expenses, including ambulance costs and repatriation.

• Cancellation and curtailment.

• Loss of or damage to personal belongings.

• Personal liability.

• Accidental damage to property and accommodation.

• Sports, winter sports or other specialist activities where relevant.

For Guests travelling by car, appropriate motor insurance and breakdown cover are also recommended.

You are responsible for checking that your policy provides adequate cover for the activities and circumstances relevant to your trip. We do not routinely check individual insurance policies.

We may provide information about possible insurance providers, but any policy you purchase is a contract between you and the insurer. We are not responsible for the insurer's decisions or the terms of the policy.

12.2 Passports, visas and travel documents

You are responsible for ensuring that all members of the Group have valid passports, identity documents, visas and any other travel documents required for the journey and stay.

Our properties are located in France. Some Guests may travel through or visit other countries, including Switzerland. The Portes du Soleil ski area, for example, crosses the French-Swiss border.

You must ensure that all members of the Group have the necessary documents and permissions for any countries they intend to enter.

13. Independent contractors and third-party providers

Morgan Jupe may engage independent contractors and local service providers to assist with property management, cleaning, maintenance, changeovers and other operational services.

These providers may operate their own independent businesses and are not necessarily employees of Morgan Jupe.

We take reasonable care when selecting and appointing providers, but cannot guarantee the availability or performance of any particular individual or provider.

Where a service is supplied by an independent third party, that provider may have its own terms and conditions and may be responsible for the performance of its service.

We may recommend third-party providers based on our experience or working relationship with them. A recommendation should not be treated as a guarantee or endorsement of the provider's services, qualifications or safety standards.

Nothing in this section excludes or limits any responsibility or liability that Morgan Jupe may have under the booking contract or applicable law.

14. Guest conduct and responsibilities

14.1 Behaviour

All Guests must behave responsibly and respectfully throughout their stay.

Guests must treat the property, its contents, neighbours, local residents, property managers, cleaners, maintenance providers and other service providers with courtesy and respect.

Guests must not behave in a way that causes unreasonable disturbance, excessive noise, damage, nuisance or distress to others. Discriminatory, threatening, abusive or aggressive behaviour will not be tolerated.

Guests must comply with the property's house rules and any reasonable instructions relating to the safe and proper use of the accommodation and its facilities. Property-specific rules and instructions may be provided before arrival, upon arrival or displayed at the property, and must be followed throughout the stay.

The property must not be used for parties, events, commercial activities or any purpose other than private holiday accommodation without our prior written agreement.

14.2 Responsibilities of the Group

The Group is responsible for:

• Securing the property whenever it is left unattended and following any security instructions provided.

• Ensuring that children are appropriately supervised at all times.

• Using the property's facilities, equipment and appliances responsibly.

• Leaving the property and its contents in a reasonable state of order.

• Returning furniture and other items to their original positions where they have been moved.

• Emptying bins and removing rubbish and recycling in accordance with the departure instructions.

• Removing food and beverages from the property before departure.

• Reporting damage, breakages, faults or other problems to us as soon as reasonably practicable.

• Complying with any reasonable property-specific instructions.

The Group must permit Morgan Jupe and its representatives reasonable access to the property for inspections, essential repairs, maintenance, fulfilling contractual obligations, emergencies or other reasonable purposes connected with the management or operation of the property. Except in an emergency, we will endeavour to give reasonable notice.

14.3 Breaches of these Terms and Conditions

If a Guest seriously or repeatedly breaches these Terms and Conditions, the property rules or reasonable instructions, we may take appropriate action.

Depending on the circumstances, this may include requiring the Guest to stop the behaviour, requiring visitors who breach the property's house rules or these Terms and Conditions to leave, recovering reasonable costs or, in serious cases, terminating the Group's right to occupy the property.

Any action taken will be proportionate to the circumstances and subject to applicable law. We reserve the right to recover reasonable losses or costs arising from a breach.

15. Self-drive and parking

Guests travelling by car are responsible for making their own travel arrangements and ensuring that their vehicle is suitable for the journey.

Guests must ensure that their vehicle is properly insured, roadworthy and equipped for the conditions they may encounter. In winter, this may include suitable winter tyres, snow chains or other approved equipment required by local regulations.

Guests are responsible for checking and complying with applicable road, vehicle and equipment requirements in France and any other country through which they travel.

Parking availability varies between properties. Where parking is available, the property information will explain the arrangements and any restrictions. Unless expressly confirmed in writing, a parking space should not be assumed to be included or guaranteed as part of the booking.

Guests must use only designated parking spaces and comply with any instructions or restrictions relating to parking, access roads, garages and communal areas.

Campervans, motorhomes, caravans, trailers and other oversized or specialist vehicles may only be parked at the property with our prior written consent. Any vehicle parked at the property must be used solely for parking and must not be used as overnight accommodation or for camping. 

Vehicle maintenance, repairs, servicing, cleaning and other mechanical work must not be carried out in parking spaces, garages or communal areas, except for minor work necessary to deal with an immediate breakdown or safety issue.

Guests are responsible for any parking charges, fines or penalties arising from their use of a vehicle.

Guests are responsible for their vehicles and personal belongings left inside them. Morgan Jupe accepts no responsibility for theft, loss of or damage to vehicles or their contents, except to the extent that such loss or damage results from an act or omission for which Morgan Jupe is legally responsible.

Morgan Jupe is not responsible for self-drive journeys, vehicle breakdowns, road conditions, traffic delays or other matters relating to a Guest's independent travel arrangements, except where responsibility cannot lawfully be excluded.

16. Complaints and problems during your stay

We want Guests to enjoy their stay. If you or a member of the Group is dissatisfied with the property or any service provided by us, you should contact us as soon as reasonably practicable.

Where possible, you should raise the issue while you are still at the property so that we have an opportunity to investigate and, where appropriate, put matters right.

If a problem is not reported until after departure, it may be more difficult for us to investigate or resolve it. This may affect the way in which a complaint can be handled, but does not remove any rights you may have under applicable law.

Complaints should be sent in writing to sales@morganjupe.co.uk, with details of the issue and any relevant supporting information.

17. Events beyond our control and liability

17.1 Events beyond our reasonable control

An event beyond the reasonable control of either party may make it impossible or impractical for a booking to proceed or for contractual obligations to be performed.

Such events may include, but are not limited to:

• Natural disasters, including floods, earthquakes, wildfires or severe storms.

• Exceptionally severe weather or dangerous conditions.

• War, threat of war, terrorism, civil unrest or political disturbance.

• Epidemics, pandemics or significant public health emergencies.

• Government restrictions, emergency measures or official travel restrictions.

• Industrial disputes or significant interruption to essential services.

• Serious damage to, or sudden unavailability of, the property.

Where such an event affects a booking, we will discuss the available options with the Group Leader. Depending on the circumstances, this may include an amendment to the booking, alternative accommodation or cancellation.

Where we cancel the booking in these circumstances, we will refund payments received for accommodation and any services that we have not provided, together with any tourist tax that is not due or payable. The admin fee will also be refunded where required by law or otherwise agreed by us. Any payments or cancellation costs relating to services supplied by independent third parties will be dealt with in accordance with the relevant provider's terms and applicable law.

We will not be responsible for additional losses arising from the event, except where responsibility cannot lawfully be excluded or limited.

Nothing in this section is intended to exclude or restrict any rights or remedies that Guests may have under mandatory consumer protection legislation.

17.2 Travel disruption and local conditions

Mountain and rural destinations can be affected by changing weather, snow conditions, avalanches, landslides, road closures and other local conditions.

We are not responsible for independent travel arrangements made by the Group, including flights, transfers, car hire or other transport, except where responsibility cannot lawfully be excluded.

For the avoidance of doubt, personal travel problems, including illness and cancelled flights, do not automatically qualify as events beyond reasonable control under this section 17.

We cannot guarantee the operation of ski lifts, ski schools, equipment hire providers, resort facilities or other services operated by third parties. Restrictions or closures imposed by local authorities or independent operators may affect activities during your stay.

Guests should ensure that their travel insurance is suitable for the conditions and activities relevant to their trip.

17.3 Property services and facilities

We will take reasonable care in managing the accommodation and arranging services under our control.

Occasionally, public services such as water, electricity, gas, telephone, television or internet may be interrupted, or equipment and appliances may develop faults. We will endeavour to address problems within our control as soon as reasonably practicable.

Where a facility or service becomes unavailable, we will consider the circumstances and any appropriate remedy in accordance with the booking terms and applicable law.

17.4 Liability

Nothing in these Terms and Conditions excludes or limits liability for:

• Death or personal injury caused by negligence.

• Fraud or fraudulent misrepresentation.

• Any other liability that cannot lawfully be excluded or limited.

• Any rights or remedies available to consumers under applicable law.

Subject to the above, we are not responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.

We are not responsible for the acts or omissions of independent third-party providers except to the extent that we are legally responsible for them.

We are not responsible for loss of or damage to Guests' personal belongings or other property, except where such loss or damage results from an act or omission for which we are legally responsible.

Nothing in this section affects any statutory rights you may have.

18. Privacy and personal information

We collect and use personal information in connection with bookings, guest administration, property management, legal obligations and the provision of services.

We handle personal information in accordance with our Privacy Policy, available on the Morgan Jupe website.

We may share relevant information about Guests with local property managers, cleaners, maintenance providers, payment processors, professional advisers and public authorities where necessary for the booking, property operation or compliance with legal obligations.

We may be required to collect or report guest information under French law, including information relating to the registration of visitors staying in holiday accommodation.

Further information about the personal information we collect, how we use it, who we share it with and your rights is set out in our Privacy Policy.

19. Governing law and general provisions

The contract is governed by the law of England and Wales, except where mandatory legal provisions provide otherwise.

Nothing in these Terms and Conditions is intended to deprive consumers of any mandatory protections or rights available under the laws that apply to them.

If any provision of these Terms and Conditions is found to be unlawful, invalid or unenforceable, the remaining provisions will continue in force to the extent permitted by law.

Any failure or delay by us in exercising a right under these Terms and Conditions does not mean that we have waived that right.

Any amendment to these Terms and Conditions or to an individual booking must be agreed in writing by us, unless otherwise provided in these Terms and Conditions or required by law.

If there is any inconsistency between these Terms and Conditions and the Booking Confirmation, the Booking Confirmation will take precedence only in relation to the specific details of the booking, such as the property selected, the dates, Guests and agreed price. These Terms and Conditions will otherwise apply.

The version of these Terms and Conditions in force when the booking is confirmed will apply to that booking, unless we subsequently agree a change in writing or a change is required by law.

These Terms and Conditions do not affect any rights or remedies that cannot lawfully be excluded or restricted.